CDK ServiceView* Improves Transparency
When Service Techs record and send videos to customers via text, it provides a clear-cut overview of repairs, enhancing efficiency and trust.
*Powered by TruVideo.The More Engaged the Better
Keep Heavy Truck customers in the know while they’re on the road to improve transparency, trust and loyalty
Be More Transparent
Build trust and understanding by clearly showing customers what needs to be repaired with dealership-branded HD-quality videos.
Drive Revenue
The better you communicate with your customers, the more confident they are in their buying decisions, leading to quicker turnaround times and a greater NPS score.
Make It Easy for Customers
When you connect with customers through their preferred method of communication, it’s easy and convenient for them, which makes doing business with your dealership that much more desirable.
Check Out the Numbers
15–30%
Using video and text increases hours per ROI.**
10–30%
Connecting through video and text increases CSI scores.**
Source: TruVideo
Features and Benefits of ServiceView
Make customers feel like they’re right there with you in your Service area by sharing truck inspections through video and text.
Send HD-Quality Video
Use your smartphone to create and text branded videos to build customer trust and improve Technician and Advisor communications.
Integrated Texting
Our reliable two-way texting makes it easier for customers and your Service department to communicate with each other.
Chat Internally
When Technicians can show Advisors what their inspection uncovered while they’re still in the Service bay, they don’t have to leave the area with the truck on the lift.
Track Performance
Our Performance Dashboard helps you take the appropriate action by tracking the KPIs that are vital to your Service business. Follow NPS scores as well as recorded, viewed and shared videos.
Contact us today to examine your dealership's specific needs.